Past-due credit card collection notice to a private individual, July 2016

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You can still bring your account up to date¶

Capital One® Services, LLC P.O. Box 30285 Salt Lake City, UT 84130-0285¶

Serviced By: CAPITAL ONE¶

Balance: $269.81¶

Minimum Payment: $108.00¶

Due date: AUGUST 12, 2016¶

July 19, 2016¶

Dear Phillip I Williams,¶

Being past due on your credit card bill can seem overwhelming_we’d like to work with you to find a payment solution that fits your needs. Here are some options:¶

• In order to bring your account up to date, make your minimum payment of $108.00 by AUGUST 12, 2016.

• If you can’t quite make that payment, you can contact us and we will calculate a lower payment amount for you to make by AUGUST 12, 2016. This payment won’t bring your account up to date, but it will prevent it from becoming more past due.

• We also have flexible payment options that let you split payments up over a few months.

Please remember that becoming more past due will result in your security deposit being applied to your balance. If your security deposit is applied to your balance, you will be responsible for any remaining balance.¶

To find out more about these options, just call us at 1-800-955-6600. We’re available Monday through Friday from 8 a.m. to 11 p.m. ET, and Saturday and Sunday from 8 a.m. to 5 p.m. ET.¶

Sincerely,¶

Capital One Services, LLC¶

PLEASE SEE REVERSE SIDE FOR IMPORTANT INFORMATION¶

/PO0513/MAIL:Y/CD000250/P:AP/O:Y/EC:N

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1. Who We Are. Capital One® Services, LLC is the servicer of your referenced account unless this communication or a separate communication has informed you of another current servicer. We are a subsidiary of Capital One, National Association, and service the following Capital One affiliated companies:

• Capital One Bank® (USA), National Association

• Capital One, National Association¶

The name of your creditor has been previously disclosed to you and is identified for purposes of this communication by your account number.¶

2. State and Local Disclosures. If you receive this communication in Connecticut, the District of Columbia, Hawaii, Iowa, New York City, North Carolina, or Oregon and your account involves a debt owed primarily for personal, family, household, or other consumer purpose(s), or if you receive this communication in Vermont irrespective of the nature of the debt associated with your account, the following disclosure is required by state or local law:

This is an attempt to collect a (consumer) debt (claim). Any information obtained will be used for that purpose.¶

The following disclosure is required by state law if your account involves a debt owed primarily for personal, family, household, or other consumer purpose(s) and you receive this communication in Hawaii, Iowa, or Oregon.¶

This communication is from a debt collector.¶

The following disclosure is required by state law if your account involves a debt owed primarily for personal, family, household, or other consumer purpose(s) and you receive this communication in Massachusetts:¶

NOTICE OF IMPORTANT RIGHTS: YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY 10 DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE CREDITOR.¶

This is not a complete list of the rights that you might have. The terms above in this Section are defined by applicable state or local law. Pursuant 15 USC 1692a(6)(B) and (F) of the Fair Debt Collection Practices Act, Capital One Services, LLC is not a debt collector under federal law.¶

3. Bankruptcy. If you are entitled to bankruptcy protections for your account, this communication is only for informational purposes. It is not an attempt to collect, assess, or recover a debt or claim. Do not send any payments directly to us without speaking with your attorney or Bankruptcy Trustee.

Continued on next Column—>¶

4. Electronic Check Conversion. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your deposit account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your deposit account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution. Your authorization is not limited by the date on the check.

5. Interest and Charges Continue to Accrue. All stated amounts are owed on the date of this communication. If applicable, your account may be charged interest, late charges, and other charges that might change from day to day as provided in your agreement. As a result, the amount due on the day you pay us may be larger than the amount stated in this communication. For example, if you pay the amount stated in this communication, your account might still have a balance after we receive your payment. If your account has already charged off, you will not incur any additional interest or fees.

6. Time Period for Payment or Other Action. Unless we provide a specific date, any time period for your payment or other action begins on the date of this communication.

7. IRS Reporting of Debt Forgiveness. If we cancel or forgive $600 or more of principal on a debt you owe we may provide you a 1099-C tax form, if required by law. Please consult your tax advisor and the instructions accompanying any tax forms for more information.

8. Credit Reporting of Your Settled Account. If we report your settled account to a consumer reporting agency (credit bureau), we will report it as paid in full for less than the full balance.

Contact Information
Credit Cards—Collections	Credit Cards—Charged Off
1-800-955-6600Mon-Fri:8 a.m.-11 p.m.ET&Sat-Sun:8 a.m.-5 p.m.ET	1-800-258-9319Mon-Fri:8 a.m.-9 p.m.ET

Changing Address?¶

Address

Home Phone …¶

Alternate Phone …¶

E-mail Address …¶

Please print address or phone number changes above using blue or black ink.¶

Not quite ready to make payments online?¶

No problem. Follow these simple steps to make sure we process your payments smoothly:¶

• Be sure to use the payment envelope that came with your letter. Using a different envelope could delay processing.

• Don’t staple or paper clip your check to the payment slip.

• Please don’t include any additional correspondence.

• Last but not least, be sure to write the last four digits of your account number on your check.

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PLEASE RETURN PORTION BELOW WITH PAYMENT OR LOG ON TO WWW.CAPITALONE.COM TO MAKE YOUR PAYMENT ONLINE.¶

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How can I Avoid Paying Interest Charges? If you pay your statement’s “New Balance” in full by the due date, we will not charge interest on any new transactions that post to the Purchase balance. If you have been paying your account in full with no interest charges, but then you do not pay your next “New Balance” in full, we will charge interest on the portion of the balance that you did not pay. For cash advances and special transfers, we will start charging interest on the transaction date.¶

How is the Interest Charge applied? Interest charges accrue from the 1) date of the transaction, 2) date the transaction is processed or 3) first calendar day of the billing period. Interest charges accrue on every unpaid amount until it is paid in full. This means you may owe interest charges even if you pay the entire “New Balance” one month, but did not do so for the previous month. Unpaid interest charges are added to the proper segment of your Account. However, we reserve the right to not assess interest charges at any time.¶

Do you assess a Minimum Interest Charge? Yes. A minimum INTEREST CHARGE of $0.50 will be assessed for each billing period your account is subject to an interest charge.¶

How do you Calculate the Interest Charge? We use a method called Average Daily Balance (including new transactions). Under this method, we first calculate your daily balance; for each segment, 1) take the beginning balance and add in new transactions and the periodic interest change on the previous day’s balance, then 2) subtract any payments and credits for that segment as of that day. The result is the daily balance for each segment. However, if you paid your previous month’s balance in full (or if your balance was zero or a credit amount), new transactions which post to your purchase or special purchase segments are not added to the daily balances. Also, transactions that are subject to a grace period are not added to the daily balances.¶

Next, to find your Average Daily Balance: 1) add the daily balances together for each segment, and 2) divide the sum by the number of days in the billing cycle.¶

At the end of each billing cycle, we determine your Interest Charge as follows: 1) multiply your Average Daily Balance by the daily periodic rate (APR divided by 365) for that segment, and 2) multiply the result by the number of days in the billing period. NOTE: Due to rounding or a minimum interest charge, this calculation may vary from the interest charge actually assessed.¶

How can my Variable Annual Percentage Rate (APR) change? Your APR may increase or decrease based on one of the following reported indices (reported in The Wall Street Journal). To find which index is used for your account, look for a letter code on the front of this statement next to your APR(s). Then check the table below:¶

Code next to your APR(s)	How do we calculate your APR(s)? Index + margin (previously disclosed to you)	When your APR(s) will change
P	Prime Rate + margin	The first day of the billing periods that end in Jan., April, July, and Oct.
L	3 month LIBOR + margin
D	Prime Rate + margin	The first day of each monthly billing period.
F	1 month LIBOR + margin

Are there Additional Fees associated with my account? Yes, under certain circumstances, you may be assessed a Late or Returned Payment fee. You may also be assessed Overlimit fees if permitted by law. We reserve the right to not assess fees without prior notice and without waiving our right to assess a similar fee later.¶

How can I Avoid Membership Fees? If a Renewal Notice is printed on the front of this statement, you may avoid paying an annual membership fee by contacting Customer Service no more than 45 days after the last day in the billing cycle covered by this statement to request that we close your account. To avoid paying a monthly membership fee, contact Customer Service anytime to request that we close your account, and we will stop assessing your monthly membership fee.¶

How can I Close My Account? You can contact Customer Service anytime to request that we close your account. At that time, we’ll explain any additional steps to account closure, including balance pay down information and timelines.¶

What happens if my Account is Suspended? We may close or suspend your account and your right to obtain credit at any time and for any reason, even if you are not in default. Account suspension can be permanent or temporary. If your account is closed or suspended you must 1) stop using your credit card and account, 2) cancel all automatic payments, 3) destroy all credit cards and access checks, and 4) pay all amounts you owe us, even if they were charged after the account was closed or suspended.¶

How do I Make Payments? At any time, you may pay the minimum payment, the total unpaid balance, or any amount in between. Payments may be made in several ways:¶

1. Online by going to www.capitalone.com and logging into your account;

2. Telephone Voice Response System by dialing 1-800-955-7070 and following the voice prompts. When you make a phone payment through our voice response system, you authorize us to initiate an ACH or electronic payment that will be debited from your bank account. Funds may be withdrawn from your bank account as soon as the same day we process your payment;

3. Calling our telephone number 1-800-955-7070 and providing your information to our representative;

4. Payments by mail should be sent to the mailing address provided on the bottom portion of this statement.

• For online or over the phone, as of the business day we receive it, as long as they are made by 8 p.m. ET.

When will you Credit My Payment?¶

For mailed payments, as of the business day we receive it, as long as: 1) you send the bottom portion of this statement and check to the payment address on the front of this statement and 2) your payment is received in our processing centers by 5 p.m. local time. Please allow at least (7) business days for mail delivery. Mailed payments received by us at any other location or in any other form may not be credited as of the day we receive them.¶

Do you Process Paper Checks as an Electronic Funds Transfer? Payments will be processed in one of two ways: When you provide a check or check information to make a payment, you authorize us or our agents to use the information to make a one time ACH transaction or other electronic fund transfer from your deposit account. We may also use the information to process the payment as a check transaction.¶

What if I file for Bankruptcy? If you are entitled to bankruptcy protection, this communication is for information only. It is not an attempt to collect, assess or recover a debt or claim. Do not send us payments without speaking with your bankruptcy attorney or the Bankruptcy Court. If you or your attorney would like to contact our bankruptcy claims servicer directly, please contact: Capital One • PO Box 30285 • Salt Lake City, UT 84130-0285¶

BILLING RIGHTS SUMMARY¶

(Does Not Apply to Small Business Accounts)¶

What To Do If You Think You Find A Mistake On Your Statement: If you think there is an error on your statement, write to us at:¶

Capital One¶

P. O. Box 30285¶

Salt Lake City, UT 84130-0285¶

In your letter, give us the following information:¶

• Dollar amount: The dollar amount of the suspected error.

• Account information: Your name and account number.

Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.¶

You must contact us within 60 days after the error appeared on your statement.¶

You must notify us of any potential errors in writing. You may call us or notify us electronically, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. We will notify you in writing within 30 days of our receipt of your letter.¶

While we investigate whether or not there has been an error, the following are true:¶

• We cannot try to collect the amount in question, or report you as delinquent on that amount.

• The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.*

• While you do not have to pay the amount in question until we send you a notice about the outcome of our investigation, you are responsible for the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

Within 90 days of our receipt of your letter, we will send you a written notice explaining either that we corrected the error (to appear on your next statement) or the reasons we believe the bill is correct.¶

Your Rights If You Are Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, the following must be true:¶

1. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify; and

2. You must not be held fully paid for the purchase.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:¶

P. O. Box 30285¶

Capital One¶

Salt Lake City, UT 84130-0285¶

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay we may report you as delinquent.¶

Capital One supports information privacy protection: see our website at www.capitalone.com © 2014 Capital One. Capital One is a federally registered service mark. All rights reserved.¶

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Changing Address?¶

Address …¶

…¶

Home Phone …¶

E-mail¶

Address …¶

Please print address or phone number above using blue or black ink.¶

Not quite ready to make payments online?¶

No problem. Follow these simple steps to make sure we process your payment smoothly:¶

• Make checks payable to Capital One Bank (USA), N.A. and mail with this payment slip.

• Don’t staple or paper clip your check to the payment slip.

• Please don’t include any additional correspondence.

• Last but not least, be sure to write the last four digits of your account number on your check.

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PLEASE RETURN PORTION BELOW WITH PAYMENT OR LOG ON TO WWW.CAPITALONE.COM TO MAKE YOUR PAYMENT ONLINE.¶

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