Staff operations manual for Epstein's island residence, covering zones and duties

Areas to be Maintained Administration Housekeeping Valet Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, Pet Care 24 HOUSE_OVERSIGHT_009863¶

Administration Legal: Darren K. Indyke, General Counsel for over ten years, (cell: office: ,end_of_the_skype_highlighting email: Residence Insurances/Taxes/Fees: Mr. Richard Kahn, Chief Financial Officer for over 6 years (cell begin_of_the_skype_highlighting; office: begin_of_the_skype_highlighting; email: Human Resources: Mr. Richard Kahn, Chief Financial Officer. Payroll: Mr. Richard Kahn, Chief Financial Officer Island Systems: Mr. Danny Vickers, Assistant Island Manager. Technology: Mr. Jermaine Ruan. Principal and Island Related Purchases: Ms. Anna Rodriquez, Island Manager. Grounds Related Purchases: Mr. Chris Sheehan, Grounds keeper Manager. Vendor Approval/Payment: Mr. Richard Kahn, Chief Financial Officer. Note: Everything above is reviewed by Principal. Areas to be managed and maintained by Island Manager:¶

1. Principal Preferences and Service in Residence

2. Residence Guest Preferences and Service

3. Residence Condition

4. Residence Standard of Service in all Areas

5. Residence Staff 25 HOUSE_OVERSIGHT_009864

6. Residence Vendors

7. Residence Budget

8. Residence Special Projects

9. Residence Inventory

10. Other areas at Principal’s request Housekeeping Standard The standard for service in housekeeping is 5 Star in all aspects. All areas are to be kept in excellent condition, receive impeccable care, and always be in their proper place. 26 HOUSE_OVERSIGHT_009865

Protocols For efficient and effective housekeeping, the residence and other structures have been divided into zones. These zones are to be cleaned during the week to insure the highest standards are achieved. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Housekeeping staff are to clean all zones. Outside vendors are to be used for deep cleaning the staff cannot perform for such items as drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Zone 3 - Flag Pole Pool and Pool House Zone 4 - Gym Zone 5 - 5 Palms Zone 6 - Kite House Zone 7 - Blue Beach House 27 HOUSE_OVERSIGHT_009866¶

Zone 8 - Pebble Beach House Zone 9 - Captain Office Zone 10- Manager & Staff Quarters Zone 11- Info Center Zone 12 - One Bed Bungalow For all zones housekeeping is to include (but extends to whatever is required): picking up items that do not belong, straightening up the items in the zones (including eyeglasses, pillows, lampshades, pictures, and portraits), dusting, cleaning all surfaces, replenishing items, and vacuuming. Lights, phones, televisions, sinks, toilets, fans, temperature, odors should be checked. Picking up and sweeping outside areas are included as well. Any items needing repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Island Manager. 28 HOUSE_OVERSIGHT_009867¶

Zone Descriptions Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone 1 includes all bathrooms, spas, kitchen area, living room areas, office areas, and outside furniture, and patio areas. Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Zone 2 includes all bathrooms, spas, kitchen area, living room areas, office areas, outside showers, and outside furniture around pool. Zone 3 - Flag Pole Pool and Pool House Zone 3 includes all bathrooms, spas, kitchen area, office area, and outside furniture around pool. Zone 4 - Gym Zone 4 includes all bathrooms, spas, workout area, and outside area around building. Zone 5 - 5 Palms Zone 5 includes office area, and outside area around building. Zone 6 - Kite House Zone 6 includes living area, and outside area around building. Zone 7 - Blue Beach House Zone 7 includes living area, and outside area around building. 29 HOUSE_OVERSIGHT_009868¶

Zone 8 Pebble Beach House Zone 8 includes living area, and outside area around building. Zone 9 Captain Office Zone 9 includes office area, and outside area around building. Zone 10- Manager & Staff Quarters Zone 10 includes all bathrooms, kitchen areas, living room areas, bedroom areas and and patio areas. Zone 11- Info Center Zone 11 includes office area, and outside area around building. Zone 12 One Bed Bungalow Zone 12 includes living area, and outside area around building. 30 HOUSE_OVERSIGHT_009869¶

The other areas are as follows: Laundry Laundry is to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be laundered as required, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Bed linens, towels, kitchen linens, etc., are to be washed, dried, and ironed, and placed in their proper places. Items requiring dry cleaning are sent out same day or otherwise as needed. Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Clothes and Shoes Clothes and shoe care are to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be taken care of daily, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Clothes are to be inspected, washed, dried, and ironed, and placed in their proper place weekly. Clothes requiring dry cleaning are to be sent out same day or otherwise as needed. Any clothing items requiring repair or replacement are to be noted and reported immediately. Shoes are to be cleaned, polished and returned to their proper place weekly. Any shoes requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Glassware and Silverware Glassware and Silverware as well as any other glass or silver items located in the residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All glassware is to be inspected weekly and 31 HOUSE_OVERSIGHT_009870¶

cleaned if used. All silverware is to be inspected weekly and cleaned if used . Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Walls and Ledges Walls and ledges throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work(s) from any zone or other cleaning. All walls and ledges are to be inspected and cleaned weekly. Any walls and ledges requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Inside of Windows and Doors Inside of all windows and doors throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All of the windows and doors are to be inspected and cleaned weekly. Any window or door requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Outside of Windows and Doors Outside of windows and doors throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Inspection and cleaning is to be done by an approved vendor at before the Principal is in residence monthly. Books All books throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All books are to be inspected and dusted every six months. Any attention required for any book is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Elevators and Staircases Elevators and staircases throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All elevators and staircases are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything requiring repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Drapes, Blinds, and Rugs 32 HOUSE_OVERSIGHT_009871¶

Drapes, Blinds, and Rugs throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Drapes and sheers are to be inspected weekly. Drapes are to be dry cleaned annually and sheers every six months by an approved vendor. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Blinds are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Rugs are to be inspected, vacuumed weekly, and cleaned annually. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Zone Cleaning Order All zones are to be cleaned by general and specific guidelines included. Cleaning order of zones: Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Bathrooms Spas Bedrooms Kitchen Thester Living Areas Office Areas Entries Patio and outside area Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Bathrooms Bedrooms Outside Showers Zone 3 - Flag Pole Pool and Pool House Bathroom Kitchen Office Area Entries Outside Furniture and Pool area Zone 4 - Gym 33 HOUSE_OVERSIGHT_009872¶

Gym Bathroom Workout Area Outside Area Zone 5 - 5 Palms Guest bathrooms Guest Suites Office Hallway Zone 6 - Kite House Living Area Outside Area Zone 7 - Blue Beach House Living Area Outside Area Zone 8 - Pebble Beach House Living Area Outside Area Zone 9 - Captain Office Office Area Outside Area Zone 10- Manager & Staff Quarters Bathrooms Bedrooms Kitchen Areas Living Areas Entries Patio and outside area 34 HOUSE_OVERSIGHT_009873¶

Zone 11- Info Center Living Area Outside Area Zone 12 - One Bed Bungalow Living Area Outside Area Other Areas Laundry Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors Outside of Windows and Doors Books, Elevators, and Staircases Drapes, Blinds, and Rugs 35 HOUSE_OVERSIGHT_009874¶

General Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging in the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers for cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Check lights, tv, phones. Clean and /or vacuum the floor. 36 HOUSE_OVERSIGHT_009875¶

Spray air neutralizer for odors. Check temperature. Look over to make certain all is as it should be. Bathroom Cleaning Guidelines Remove any items that do no belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean mirrors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in “V”. Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly. 37 HOUSE_OVERSIGHT_009876¶

Replace garbage containers. Check lights, and phones and tv if present. Check temperature. Spray air neutralizer for odors. Look over to make certain all is as it should be. Bedroom Cleaning Guidelines Remove any items that do no belong. Remove any items necessary for cleaning. Remove and empty garbage containers. Clean under the bed with electric broom, dust mop, or vacuum cleaner. Make bed with fresh linens and clean mattress protector. Dust all pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Dust and/or polish all furniture with ostrich feather duster/furniture polish and polishing cloth. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio; make certain all work with disinfectant cleaner and paper towel. Set alarm clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks, and any blinds work properly. Replace all items removed for cleaning. 38 HOUSE_OVERSIGHT_009877¶

Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. Living Room Cleaning Guidelines Remove any items that do no belong. Remove any items temporarily necessary for cleaning. Remove and empty garbage containers. Straighten items up. Dust all furniture, and pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio with disinfectant cleaner and paper towel; make certain all work. Set clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks. Replace all items removed for cleaning. Plump pillows. Vacuum and replace garbage containers. Spray air neutralizer. 39 HOUSE_OVERSIGHT_009878¶

Check room temperature. Look over to make certain all is as it should be.¶

Preferences The Principal has the following preferences to be honored by housekeeping.¶

1. All areas are to be free of clutter.
2. All areas and items are to be clean.
3. All items are to be in their proper place.
4. All items are to work properly- lights, phones, internet, appliances, sinks, toilets, air conditioning and heat, etc.
5. All items are to be presentable; do not keep damaged or soiled items.
6. Temperature for area Principal is to occupy to be set at 60 degrees beforehand.
7. Lights for area he is to occupy to be turned on beforehand.
8. Lights are to be turned off after Principal is no longer present.
9. Reading glasses (3.5), cleaner, pen and pad are to be placed beside each phone.
10. New toothbrushes (Oral B Soft S), toothpaste to be placed at each sink.

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Schedules Daily Housekeeping Schedule - When Principal is not in Residence To be performed by Executive Housekeeper, Housekeeper when available, and Vendor as Approved. Morning Graces Check telephone and email messages. Make certain the appropriate security turned off or on. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. Have snow and ice scraped. Turn snow melting on. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Walk through residence and check each room and area. Turn on appropriate lights. Check for burnt out lights. Open appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Have any live plants checked and have watered if necessary. 41 HOUSE_OVERSIGHT_009880¶

Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Zone Cleaning of One Zone for the Day or Cleaning of Another Area Zone cleaning is to begin with Zone 1 and proceed to Zone 6 every day or two depending how much cleaning is required for the specific zone, then proceed to B1. If the roof is being used, the cleaning will proceed to it Zone 7 before proceeding to clean other areas.. If not, the cleaning of the other areas is to begin. Evening Graces Check telephone and email messages. Make certain the appropriate security is turned on or off. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. If iced, have scraped asap. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Turn off appropriate lights. Close appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Note anything that needs to be repaired, replaced, or secured and report. 42 HOUSE_OVERSIGHT_009881¶

Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature.¶

Before the Principal Arrives in Residence¶

Beginning three days before the Principal arrives in residence, all zone cleaning and the cleaning of other areas are to stop. The entire residence is to be given a once over cleaning. All things are to be placed in their proper order.¶

Daily Housekeeping Schedule - When the Principal is in Residence¶

To be performed by the Executive Housekeeper and the Housekeeper.¶

When the Principal is in residence, serving him and his guests is to be the first priority. All housecleaning and laundry, etc., is to be adjusted to accommodate him and any guests and is to be performed at the most appropriate times to insure the best service and the least disturbance. All zone cleaning and the cleaning of other areas are to be discontinued until he has left the residence.¶

Bathrooms: In those being used, pick up all items that do not belong. Sweep floor. Clean the toilet, the sink, the shower and/or bath used. Clean the mirrors. Shine the faucets, towel paper holder, towel rack, toothbrush holder, door handles. Fold the toilet paper in a “V”. Arrange or replace needed items such as soap, shampoo, tissues, toilet paper, fresh towels and bath cloths. Clean the floor as needed.¶

Bedrooms: In those being used, pick up any items that do not belong. Close all windows and sheers if open. Make all beds as needed. Neaten all personal belongings. Straighten all throw pillows. Clean all mirrors.¶

Furniture: In areas being used; clean, dust, shine tables, chairs, and plump cushions. Glass: In areas used, clean glass doors and tables as needed.¶

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Dishes/Dishwasher: Wash dishes, use dishwasher if needed. Do not wash fine china, crystal glassware, silver, hand painted dining ware in the dish washer. If you are not certain, do not wash the item in the dish washer. Kitchen: In kitchens being used, clean the sink and countertops (underneath items too). Clean the microwave oven. Clean smudges off of cabinets, refrigerator doors, light switches and doors.. Vacuum: In areas used, vacuum. Comb any tassels in areas used. Sinks and drains: In areas used remove any deposits, clean and shine. Garbage: In areas used, empty, spray with Lysol, replace bag, and wipe off. Clocks: Check time and date. Lights, Phones, TV’s, Odor, and Temperature of each room are to be checked and addressed as needed.. Eyeglasses, cleaners, pens, pads for each room applicable to be checked and restocked. Daily Housekeeping Schedule To be performed daily when Principal is not in residence (see details above). Daily Graces Zone and Area cleaning Evening Graces 44 HOUSE_OVERSIGHT_009883¶

Weekly Housekeeping Schedule The cleaning of zones and other areas is to begin at the first of the week and proceed daily one right after another after the Principal leaves the residence. Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Zone 3 - Flag Pole Pool and Pool House Zone 4 - Gym Zone 5 - 5 Palms Zone 6 - Kite House Zone 7 - Blue Beach House Zone 8 - Pebble Beach House Zone 9 - Captain Office Zone 10- Manager & Staff Quarters Zone 11- Info Center Zone 12 - One Bed Bungalow Laundry 45 HOUSE_OVERSIGHT_009884¶

Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors, Outside of Windows and Doors Books Staircases Elevators Drapes, Blinds, and Rugs Monthly Schedule To be performed when Principal is not in residence each month. Deep clean areas needed and those most used which includes the dining room, living room, master bedroom, massage room, gym, and movie room. Check cleaning supplies and restock as required. Quarterly Schedule To be performed when Principal is not in residence monthly. Clean outside windows. Check all zones and areas applicable for repair or replacement. Six Months Schedule To be begun in May and in November completed as soon after only when Principal is not in residence. Rotate seasonal clothing. Dry clean items if necessary. Wash mattress covers and launder any blankets. Clean books and shelves. Clean upholstery and throw pillows. 46 HOUSE_OVERSIGHT_009885¶

Dry clean shears. Inventory all dishware, crockery, silverware, glassware, linens, towels, etc. Inspect, clean and repair chimneys; supply fire wood in November. Annual Schedule Steam clean all carpets and rugs applicable; have specialty rugs cleaned professionally. Clean all sculptures and portraits. Refurbish any walls, doors, furniture, ceilings, fixtures, flooring, etc., requiring attention. Dry clean drapes. Dry clean bedcovers. 47 HOUSE_OVERSIGHT_009886¶

Clothing Standard The standard for service in clothing is 5 Star in all aspects. All clothes are to be in excellent condition, receive impeccable care, and always in their proper place. 48 HOUSE_OVERSIGHT_009887¶