Service Request #24975¶
Raid just crashed¶
Additional Information & Custom Fields:¶
Detailed Description:¶
is going to get new drives from computer services for the raid and replace them in the morning.¶
Raid is showing 2 “S”s on the display.¶
Schedule¶
EFTA00141828¶
Equipment - No Equipment¶
Comments¶
Comment¶
on Aug 14, 2019, 8:02 PM¶
[PRIVATE]¶
Daniel called us on Thursday August 8th stating that he had 2 bad drives on his raid unit of the NICE Vision Pro Unit NVR. We advised him to get replacement drives. Once they are replaced they should start to initialize to become available for the raid array. did not have drives readily available. He checked with his local CSM to see if they had any spare replacement drives. Once he located replacement drives on Friday August 9th, he did not have access to the DVR room to replace them. He called Signet for phone support on Saturday August 10th when he gained access to the DVR room. He attempted to replace the drives and they started to rebuild. During the rebuild process of the drives, the drives were required to be taken out of the raid on DVR 2. Once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted. Typically, any time the raid on a raid 5 configuration loses 2 drives, the raid needs to be rebuilt and all data is wiped from the raid.¶
Comment¶
on Aug 8, 2019, 3:38 PM¶
[PRIVATE]¶
Hi: Unable to locate anything official. The basic steps are as following: 1. Set the raid level to none, and save. It will restart with all drives being “J.” [Replace any faulty drives] 2. Set the raid level to 5 and save. It will restart and be an initialization. The password is 1111 (if I recall correctly). Once the raid is created, you’ll need to restart windows and create the proper partitions. I’ll keep looking but that should get you going.¶
Best regards, DEREK BARR Senior Support Engineer (T) +1-845-201-5568 (M) +1-201-407-7471 Derek.Barn@qognify.com www.qognify.com¶
CUSTOMER SUPPORT CONTACTS USA Toll Free +1-866-8954607 USA +1-201-377-3408 UK +44-203-1501-393 UK Toll Free +44-800-0488305 Israel +972-73-394-7900 France +33-170-70-0066 support@Qognify.com Germany +49-3419-288-035 Singapore +65-3163-3144 India +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From: Jeffrey McKenzie Jeffrey.McKenzie@signetinc.com¶
Sent: Tuesday, February 26, 2019 14:35 To: Support Support@qognify.com Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey.McKenzie@signetinc.com¶
Assignment Created¶
on Aug 8, 2019, 3:36 PM¶
The assignment on Aug 8 - 16, all-day for¶
will be working on this. Get a case started with Qognify.¶
Details - No Detail Items¶
EFTA00141829¶