Subject: RE: Firstbank Customer Care ID¶
Date: Mon, 02 Mar 2020 17:24:12 +0000¶
Attachments: 2019-12-31,¶
Inline-Images: image001.jpg; image002.png; image003.jpg; image004.gif¶
Sure – attached.¶
Could you send us the subpoena as a point of reference when following up?¶
Thanks¶
- re: the below, I don’t have a record that we ever received returns (or a response) from FirstBank. Have you guys gotten anything? If not, could you please give them a call, and let us know if you’re not able to get a timeline, and we can move to compel?
thanks,¶
Good evening,¶
The below-referenced criminal grand jury subpoena was served on January 3, 2020, with a return deadline of January 15, 2020, which was over a week ago. FirstBank therefore is delinquent in its response, and we have received no communication or contact from your legal department. Please advise whether FirstBank will produce its responsive materials, and if so when we can expect to receive them, or whether we should instead seek court enforcement of the subpoena.¶
EFTA00099226¶
Assistant U.S. Attorney¶
Southern District of New York¶
From:¶
Sent: Friday, January 03, 2020 22:09¶
To: Customer Care <¶
Subject: RE: Firstbank Customer Care ID¶
Perfect – thank you very much again for your assistance.¶
From: Customer Care <¶
Sent: Friday, January 03, 2020 22:08¶
Subject: RE: Firstbank Customer Care ID¶
You are always first¶
Dear¶
The fax (6 pages) has been succesfully received and will be forwarded to our legal department.¶
Should you require additional information please reply to this message or call our FirstLine Solutions Center at or , Sunday to Saturday from 6 AM to 12 AM¶
Regards,¶
Customer Service¶
EFTA00099227¶
This communication and any attachments included herein contain information that belongs to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, legally privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed on the Internet, and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto.¶
FirstBank Marketing and Public Relations Department¶
Copyright © 2005 - 2015 First BanCorp. All Rights Reserved.¶
Member¶
FDIC¶
From:¶
Sent: Thursday, January 02, 2020 2:38 PM¶
To: EContact <¶
Subject: [EXTERNAL] RE: Firstbank Customer Care ID¶
Good afternoon,¶
The below is incorrect. As stated below, the claim was in fact made by means of an explanatory letter, which was indeed attached to the email in PDF format. The letter did in fact include my full name, telephone information, and detailed and complete information of the request, which is a criminal grand jury subpoena.¶
Please advise immediately precisely what issue you had in opening the PDF document, or, alternatively, please provide the name and direct contact phone number of an individual in your legal department. Or please call me at or We have already called the number you provided and were told that there was no fax number, and no individual whose name or contact information that could be provided, and that we should email this address.¶
Please advise whether we can expect to be contacted, or whether we will instead be forced to seek an order to compel production from the court.¶
Regards,¶
Assistant U.S. Attorney¶
Southern District of New York¶
From: EContact <¶
Sent: Thursday, January 02, 2020 12:11¶
Subject: Firstbank Customer Care ID¶
EFTA00099228¶
You are always first¶
Dear¶
The claim requested by email has not been registered due to the following:¶
-
You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed.
-
We tried to open the document you sent us without success.
If you need additional information, you can contact FirstLine Solution Center at or¶
Cordially,¶
Customer service¶
1 First Bank¶
Together we are one¶
This communication and any attachments included herein contain information that belongs to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, legally privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed on the Internet, and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto.¶
FirstBank Marketing and Public Relations Department Ave. Muñoz Rivera #1130, Río Piedras, PR 00927.¶
Copyright © 2005 - 2015 First BanCorp. All Rights Reserved.¶
Member¶
FDIC¶
From:¶
Sent: Tuesday, December 31, 2019 7:43 PM¶
To: Customer Care <¶
Subject: [EXTERNAL] RE: Customer Care ID 133310¶
Good evening,¶
The criminal grand jury subpoena submission in fact met all of these requirements. It includes an explanatory cover letter attached to the email in PDF format, including my full name, contact information, and request, and is signed. It was transmitted securely because it contains personal identifying information, and our systems require encryption when sending such information. Please advise immediately if you require the subpoena to be faxed or mailed instead, as the¶
EFTA00099229¶
deadline will remain the same as in the initial request. Please also confirm that you have received this email. I am reachable at any time at this email or by phone at ; if someone calls and is connected to voicemail, please leave a name and direct phone number to contact in return.¶
thank you,¶
Assistant U.S. Attorney¶
Southern District of New York¶
You are always first¶
Dear¶
The claim requested by email has not been registered due to the following:¶
- You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed.
If you need additional information, you can contact FirstLine Solution Center at or .¶
Cordially,¶
Customer service¶
1 First Bank¶
Together we are one¶
This communication and any attachments included herein contain information that belongs to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, legally privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed on the Internet, and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto.¶
FirstBank Marketing and Public Relations Department¶
Copyright © 2005 - 2015 First BanCorp. All Rights Reserved.¶
Member¶
FDIC¶