General Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging in the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers for cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Check lights, tv, phones. Clean and /or vacuum the floor. 36 HOUSE_OVERSIGHT_009591 Spray air neutralizer for odors. Check temperature. Look over to make certain all is as it should be. Bathroom Cleaning Guidelines Remove any items that do not belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean mirrors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in "V". Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly. 37 HOUSE_OVERSIGHT_009592 Replace garbage containers. Check lights, and phones and tv if present. Check temperature. Spray air neutralizer for odors. Look over to make certain all is as it should be. Bedroom Cleaning Guidelines Remove any items that do no belong. Remove any items necessary for cleaning. Remove and empty garbage containers. Clean under the bed with electric broom, dust mop, or vacuum cleaner. Make bed with fresh linens and clean mattress protector. Dust all pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Dust and/or polish all furniture with ostrich feather duster/furniture polish and polishing cloth. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio; make certain all work with disinfectant cleaner and paper towel. Set alarm clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks, and any blinds work properly. Replace all items removed for cleaning. 38 HOUSE_OVERSIGHT_009593 Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. Living Room Cleaning Guidelines Remove any items that do no belong. Remove any items temporarily necessary for cleaning. Remove and empty garbage containers. Straighten items up. Dust all furniture, and pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio with disinfectant cleaner and paper towel; make certain all work. Set clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks. Replace all items removed for cleaning. Plump pillows. Vacuum and replace garbage containers. Spray air neutralizer. 39 HOUSE_OVERSIGHT_009594 Check room temperature. Look over to make certain all is as it should be. Preferences The Principal has the following preferences to be honored by housekeeping. 1. All areas are to be free of clutter. 2. All areas and items are to be clean. 3. All items are to be in their proper place. 4. All items are to work properly- lights, phones, internet, appliances, sinks, toilets, air conditioning and heat, etc. 5. All items are to be presentable; do not keep damaged or soiled items. 6. Temperature for area Principal is to occupy to be set at 60 degrees beforehand. 7. Lights for area he is to occupy to be turned on beforehand. 8. Lights are to be turned off after Principal is no longer present. 9. Reading glasses (3.5), cleaner, pen and pad are to be placed beside each phone. 10. New toothbrushes (Oral B Soft S), toothpaste to be placed at each sink. 40 HOUSE_OVERSIGHT_009595 Schedules Daily Housekeeping Schedule - When Principal is not in Residence To be performed by Executive Housekeeper, Housekeeper when available, and Vendor as Approved. Morning Graces Check telephone and email messages. Make certain the appropriate security turned off or on. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. Have snow and ice scraped. Turn snow melting on. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Walk through residence and check each room and area. Turn on appropriate lights. Check for burnt out lights. Open appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Have any live plants checked and have watered if necessary. 41 HOUSE_OVERSIGHT_009596 Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Zone Cleaning of One Zone for the Day or Cleaning of Another Area Zone cleaning is to begin with Zone 1 and proceed to Zone 6 every day or two depending how much cleaning is required for the specific zone, then proceed to B1. If the roof is being used, the cleaning will proceed to it Zone 7 before proceeding to clean other areas.. If not, the cleaning of the other areas is to begin. Evening Graces Check telephone and email messages. Make certain the appropriate security is turned on or off. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. If iced, have scraped asap. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Turn off appropriate lights. Close appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Note anything that needs to be repaired, replaced, or secured and report. 42 HOUSE_OVERSIGHT_009597 Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Before the Principal Arrives in Residence Beginning three days before the Principal arrives in residence, all zone cleaning and the cleaning of other areas are to stop. The entire residence is to be given a once over cleaning. All things are to be placed in their proper order. Daily Housekeeping Schedule - When the Principal is in Residence To be performed by the Executive Housekeeper and the Housekeeper. When the Principal is in residence, serving him and his guests is to be the first priority. All housecleaning and laundry, etc., is to be adjusted to accommodate him and any guests and is to be performed at the most appropriate times to insure the best service and the least disturbance. All zone cleaning and the cleaning of other areas are to be discontinued until he has left the residence. Bathrooms: In those being used, pick up all items that do not belong. Sweep floor. Clean the toilet, the sink, the shower and/or bath used. Clean the mirrors. Shine the faucets, the toilet paper holder, towel rack, toothbrush holder, door handles. Fold the toilet paper in a “V”. Arrange or replace needed items such as soap, shampoo, tissues, toilet paper, fresh towels and bath cloths. Clean the floor as needed. Bedrooms: In those being used, pick up any items that do not belong. Close all windows and sheers if open. Make all beds as needed. Neaten all personal belongings. Straighten all throw pillows. Clean all mirrors. Furniture: In areas being used; clean, dust, shine tables, chairs, and plump cushions. Glass: In areas used, clean glass doors and tables as needed. 43 HOUSE_OVERSIGHT_009598 Dishes/Dishwasher: Wash dishes, use dishwasher if needed. Do not wash fine china, crystal glassware, silver, hand painted dining ware in the dish washer. If you are not certain, do not wash the item in the dish washer. Kitchen: In kitchens being used, clean the sink and countertops (underneath items too). Clean the microwave oven. Clean smudges off of cabinets, refrigerator doors, light switches and doors.. Vacuum: In areas used, vacuum. Comb any tassels in areas used. Sinks and drains: In areas used remove any deposits, clean and shine. Garbage: In areas used, empty, spray with Lysol, replace bag, and wipe off. Clocks: Check time and date. Lights, Phones, TV's, Odor, and Temperature of each room are to be checked and addressed as needed.. Eyeglasses, cleaners, pens, pads for each room applicable to be checked and restocked. Daily Housekeeping Schedule To be performed daily when Principal is not in residence (see details above). Daily Graces Zone and Area cleaning Evening Graces 44 HOUSE_OVERSIGHT_009599 Weekly Housekeeping Schedule The cleaning of zones and other areas is to begin at the first of the week and proceed daily one right after another after the Principal leaves the residence. Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Zone 3 - Flag Pole Pool and Pool House Zone 4 - Gym Zone 5 - 5 Palms Zone 6 - Kite House Zone 7 - Blue Beach House Zone 8 - Pebble Beach House Zone 9 - Captain Office Zone 10- Manager & Staff Quarters Zone 11- Info Center Zone 12 - One Bed Bungalow Laundry 45 HOUSE_OVERSIGHT_009600 Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors, Outside of Windows and Doors Books Staircases Elevators Drapes, Blinds, and Rugs Monthly Schedule To be performed when Principal is not in residence each month. Deep clean areas needed and those most used which includes the dining room, living room, master bedroom, massage room, gym, and movie room. Check cleaning supplies and restock as required. Quarterly Schedule To be performed when Principal is not in residence monthly. Clean outside windows. Check all zones and areas applicable for repair or replacement. Six Months Schedule To be begun in May and in November completed as soon after only when Principal is not in residence. Rotate seasonal clothing. Dry clean items if necessary. Wash mattress covers and launder any blankets. Clean books and shelves. Clean upholstery and throw pillows. 46 HOUSE_OVERSIGHT_009601 Dry clean shears. Inventory all dishware, crockery, silverware, glassware, linens, towels, etc. Inspect, clean and repair chimneys; supply fire wood in November. Annual Schedule Steam clean all carpets and rugs applicable; have specialty rugs cleaned professionally. Clean all sculptures and portraits. Refurbish any walls, doors, furniture, ceilings, fixtures, flooring, etc., requiring attention. Dry clean drapes. Dry clean bedcovers. 47 HOUSE_OVERSIGHT_009602 Clothing Standard The standard for service in clothing is 5 Star in all aspects. All clothes are to be in excellent condition, receive impeccable care, and always in their proper place. 48 HOUSE_OVERSIGHT_009603 Protocols Staff When the Principal is not in residence performing their duties, staff may dress casually but neatly in clean clothes. Khaki pants with white blouses or shirts are preferred. When the Principal is in residence and/or with guests, male staff are to be dressed in suits with ties, and ladies are to be dressed in black pants, and white blouses shirts. Staff is at all times to be dressed neatly in clean clothes, even while performing duties requiring manual labor. 49 HOUSE_OVERSIGHT_009604 Principal The Principal 's clothing is to be maintained by the Executive Housekeeper. She is to wash, dry, iron, fold all clothes on site and places them in their proper location in his master bedroom dressing drawers or in the closets. The Principal 's dressing room, with all drawers and closets are to be maintained by the Executive Housekeeper. Clothes Underclothes - Sizes 36/Large Socks - Size 10-12 Pants - 36/32 Shirts - Large Belts - 36 Shoes -10 Coats - Large 50 HOUSE_OVERSIGHT_009605 Preferences Principal prefers to dress casually. While in residence he often wears his favorite sweat suits. 51 HOUSE_OVERSIGHT_009606 Schedules Weekly Clothes are to be washed, dried, iron, hanged or folded back into Principal’s wardrobe promptly as needed. All clothes to be inspected for wear as cleaned. As Needed Clothes are to be dry cleaned promptly as needed. All shoes are to be cleaned, polished promptly as needed. All worn or damaged clothes and shoes are to be removed immediately from Principal’s wardrobe and replaced with new ones as needed. Seasonally Wardrobes are to be rotated seasonally. Closets and drawers are to be cleaned seasonally as clothes are rotated. 52 HOUSE_OVERSIGHT_009607 Culinary Standard The standard for service in culinary is 5 Star quality, casual setting, with formal service. All food and beverages are to be of the best quality, , receive impeccable care, and always in their proper place. 53 HOUSE_OVERSIGHT_009608 Protocols General The Principal while in residence will to dine in, seldom going out. If he dines with guests, they usually dine in residence with him. He has no food allergies and enjoys a wide variety of foods including fish, steak, seafood and Italian. His palate is medium for spice. For beverages he enjoys specific coffees, tea, bottled waters and ginger drinks. What he eats depends on his appetite at the time. There are certain recipes of drinks and meals for breakfast and snacks he enjoys. The Principal normally has his muffin for breakfast. For lunch he will usually snack unless he has guests to dine with. He may also have tea with finger food in the afternoon with guests. His dinner will often depend on what he had for lunch and if guests are dining with him. If he has a meal for lunch or dinner, he often prefers food from a restaurant close by, especially if guests are joining him. Once delivered, it is to be warmed up and presented wherever he desires with the requisite settings and silverware. The first floor kitchen is used for preparing beverages, breakfast, snacks, and reheating lunches and dinners ordered out. The catering kitchen in the basement (first) is often used to cook meals, especially those involving several courses. Food preparation is to be performed by the executive housekeepers or household managers. No chef is employed currently. Meals Breakfast: special flax muffin, Fiji water cold, French pressed illy medium roast coffee (freshly ground). Lunch: often skips, but does like snacks throughout the day. 54 HOUSE_OVERSIGHT_009609 Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Crème preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard's pie. Without Guests Breakfast: Principal's Breakfast is to be served on a silver platter at 6:30 am in the dining room or on the sixth floor. The tray is to be prepared with: J.E. Muffin warmed in microwave served on plate French Press illy coffee (7 scoops freshly ground). Knife, fork, butter knife Butter ("I Cannot Believe Its Not Butter") Coffee Cup, warmed Sugar Fat Free 1/2 and 1/2, warmed Tall glass of chilled FIJI bottled water Linen Napkin Light Snacks: By Principal's Request Light snacks both cold and at room temperature are to always be on hand, including finger foods such as small sandwiches, sushi, and items such as freshly baked Nestle Toll House chocolate chip cookies, are daily to be left in the refrigerator or in a plastic container on the counter as the food requires. Lunch: By Principal's request. If the Principal has lunch, food served for lunch will depend on the Principal's appetite for the day. Often he will prefer food from a restaurant close by. He enjoys hamburgers, pasta, seafood, Chinese food, etc. Once delivered, it is to be warmed up and presented 55 HOUSE_OVERSIGHT_009610 wherever he desires at table in the dining room, or brought to him in any other room on a silver tray, with silver appropriate silverware, with a linen napkin. Dinner: By Principal's request. If the Principal has dinner, food served for lunch will depend on the Principal's appetite for the day. Often he will prefer food from a restaurant close by. He enjoys steak, Italian, seafood, Chinese food, etc. Once delivered, it is to be warmed up and presented wherever he desires with the requisite settings and silverware. Note: Any leftovers kept are to be stored in covered, sealable containers, not on plates with plastic wrap or aluminum foil. Kitchen Protocol: Someone must always present to serve the Principal. With Guests General Know date, time, and location of meal. Know names and number of guests. Know preferences, dislikes and allergies of guests before hand. Table Setting (photos to be added) Table to be set before guests arrive. Linen place setting Two fork two knives - real silver Main plate (not chins) with server, linen napkin folded in middle Black napkins for those guests wearing black Dessert fork and spoon - real silver Water and drink glass Seating 56 HOUSE_OVERSIGHT_009611 Remove unnecessary seats beforehand. All guests are to be greeted politely and to be escorted to their seats. Always assist all ladies with seating. Timing Meal must be timed for Principal's guests. Select meals that can meet prep or cook time required of the occasion. Serving Formal dress; serve drinks first, meals second; serve dishes from the left, beverages from the right, clear all from the right. Serve via timing with interaction between the Principal and any guests. Do not serve in between any two parties involved in a conversation, wait until there is a break or one signals that is it okay to serve. Mears Breakfast: Principal's request. Lox and bagels are often served with coffee or tea with guests. Lunch: By Principal's request. Hamburgers and Italian, are often served with beverage of choice. Dinner: Principal's request. Italian, steak, and seafood are often served with beverage of choice. Preparation Sometimes the Principal will bring his Household Manager from France to the residence prepare meals for all served by the cook and staff. Sometimes, the Principal will ask the Executive Housekeeper to prepare and serve a light meal. Sometimes, the Principal will ask the Executive Housekeeper to order food from outside restaurants he prefers, and heated up, and served to all by her and/or JoJo. 57 HOUSE_OVERSIGHT_009612