EFTA00187644 FAQ COMPANY INFO Page 1 of 2 CASE MANAGERS SERVICES LINKS ## Riley Kiraly This page contains answers to common questions. * Is my matter private? *How_am* **billed_for services?** Contact Us * Who will talk with regarding my matter? * How will* receive reports? the information you News Box ## Is my matter private? Yes, Licensed Investigators have a statutory privilege. They are restricted by law from discussing your matter without your written permission. If you want the investigator to testify concerning the facts of the investigation, you must give permission. If subpoenaed, the investigator will not, and cannot testify, without such permission. Additional Links Back to Top PRINT FORMAT ## How am billed for services? We use a Time Slips billing program. Our detailed billing is generally mailed or e-mailed to clients at the end of each month, or matter, depending on which comes firsts. Most assignments are billed by the hour. Some security related assignments may be billed on a flat fee basis, depending on the client agreement. Generally, fees and any actual expenses are billed against a retainer. Back to Top Who will talk with regarding this matter? One of the three partners will be responsible for your particular matter. http://www.rileykiraly.com/faq.htm 11/22/2005 EFTA00187645 FAQ Page 2 of 2 While you may work with a case manager or senior investigator, you will receive reports directly from one or more of our partner/owners. Back to Top ## How will I receive reports? At the beginning of the relationship, you will choose the method of receiving reports and updates. They may be verbal, e-mail, fax, mail or a combination of these methods. Reporting methods vary depending on the assignment and venue where the work is performed. Back to Top ## How can I use the information you provide? Any information we provide to you, as result of our investigation or security and risk management survey, is yours to use in any legal manner. Unlike some other firms, we recognize that the work product belongs to the client. We conduct our inquiries in total compliance with all federal and state laws and stand behind our results. http://www.rileykiraly.com/faq.htm 11/22/2005