Service Request #22855 Raid just crashed ## Additional Information & Custom Fields: ## Detailed Description:
Serial Number 43144901
Customer Name Federal Bureau of Prisons
Site Name MCC New York
Product Type VISION
Contact Name
EFTA00141830 Contact Phone 240-454-1777 Email Address Jeffrey.mckenzie@signetinc.com Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oqgnify Support Contract #: 32765 Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey.McKenzie@signetinc.com ## Schedule
WhenAssigned ToComment
Feb 28-Mar 8,2019all-dayJeff is working on this.
Equipment - No Equipment ## Comments Assignment Completed by on Mar 20, 2019, 2:45 PM The assignment on Feb 28 - Mar 8, all-day for [PRIVATE] back up and running after rebuilding the raid Comment on Feb 28, 2019, 2:06 PM ## [PRIVATE] Derek, Are you available to work on this if I get the customer on the line? Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey.McKenzie@signetinc.com ___ This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 4:36 PM To: 'Support' Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Thanks Derek. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 3:34 PM To: Jeffrey McKenzie ; Support Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Hi Jeff: Unable to locate anything official. The basic steps are as following: 1. Set the raid level to none, and save. It will restart with all drives being "J." [Replace any faulty drives] 2. Set the raid level to 5 and save. It will restart and be an initialization. The password is 1111 (if I recall correctly). Once the raid is created, you'll need to restart windows and create the proper partitions. I'll keep looking but that should get you going. Best regards, DEREK BARR Senior Support Engineer (T) +1-845-201-5568 (M) +1-201-407-7471 Derek.Barr@qognify.com www.qognify.com CUSTOMER SUPPORT CONTACTS USA Toll Free +1-866-8954607 USA +1-201-377-3408 UK +44-203-1501-393 UK Toll Free +44-800-0488305 Israel +972-73-394-7900 France +33-170-70-0066 support@Qognify.com Germany +49-3419-288-035 Singapore +65-3163-3144 India +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 14:35 To: Support Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 | Mobile:240-454-1777 | Direct: Jeffrey.McKenzie@signetinc.com This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 2:28 PM To: Jeffrey McKenzie ; Support Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION EFTA00141831 REQUEST Hi Jeff: I am searching but so far I am not finding anything specific – you want to do a foreground init of the RAID? Assignment Created by [black] on Feb 28, 2019, 2:05 PM The assignment on Feb 28 - Mar 8, all-day for [black], [black], and [black] has been created. [PRIVATE] Jeff is working on this. Details - No Detail Items EFTA00141832