# Sprint
Steven Hayes
Corporate Security, Subpoena Specialist
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Fax: [blank]
**Email:** [blank]
Toll Free: 800-877-7330 P: [blank]
08/15/2019
United States Attorney's Office
One Saint Andrew's Plaza
New York, NY 10007
Your Case Number: 2019R01059
Sprint Case Number: 2019-164583
## Dear
Pursuant to the above-referenced case, I am enclosing the requested information for the specified time period.
Please use the contact information listed above for any questions or further inquiries regarding this request.
Sincerely,
Steven Hayes
Subpoena Compliance
Sprint Corporate Security
## Enclosures
*Notice: If the records contained in the attached package are utilized in trial proceedings, and if you require a records custodian for authentication, be advised Sprint does not have local representatives. Sprint's Trial Team is located at our Corporate Headquarters in Overland Park, Kansas. You will need to contact the Trial Team at CSTrialTeam@Sprint.com or call our office at 800-877-7330. Our office will require at least a two-week notice in addition to pre-paid travel arrangements by your office.
*In order to comply with requests in a more efficient, timely and cost effective manner we ask that when possible, record returns be made via electronic delivery. If able, please include an agency email address on any submitted legal demands to allow for the return of records via email.
## Sprint L-Site
Sprint has an interactive web tool for law enforcement known as L-Site. If you are unfamiliar with L-Site and wish to obtain further information, please send an email to: L-Site@Sprint.com.
***This letter and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this correspondence in error, please notify Sprint Legal Compliance immediately at 1-800-877-7330. This letter contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this information. Please notify the sender immediately, and delete this data from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited.**
EFTA00129270
Sprint Requested Information
Sprint Case #: 2019-164583
Reference Case #: 2019R01059
| Sprint Services | Effective: 4/26/2019 | Expiration: Active through Date Searched |
| Sprint Wi-Fi Calling | Effective: 9/28/2018 | Expiration: Active through Date Searched |
| WIN Mutually Exclusive | Effective: 9/28/2018 | Expiration: Active through Date Searched |
| Sprint Services | Effective: 9/28/2018 | Expiration: Active through Date Searched |
| Sprint Complete | Effective: 9/28/2018 | Expiration: Active through Date Searched |
| Roaming Minutes | Effective: 7/11/2018 | Expiration: Active through Date Searched |
| Wireless Data Roaming | Effective: 7/11/2018 | Expiration: Active through Date Searched |
| International Long Distance International Roaming Tex | Effective: 7/11/2018 | Expiration: Active through Date Searched |
| Hotspot Required | Effective: 7/10/2018 | Expiration: Active through Date Searched |
| Sprint 4G LTE PAM Service | Effective: 7/10/2018 | Expiration: Active through Date Searched |
| Sprint 4G PAM Services | Effective: 7/10/2018 | Expiration: Active through Date Searched |
| Sprint eHRPD PAM Services | Effective: 7/10/2018 | Expiration: Active through Date Searched |
| Sprint PAM Services | Effective: 7/10/2018 | Expiration: Active through Date Searched |
| Sprint Services | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Sprint Data Services | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Sprint eHRPD Data | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| SMS Text Messages | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Sprint 4G Data Services | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Call Forwarding | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Caller ID | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Long Distance While Roami | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| LTE Provisioning Feature | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| MMS Messaging | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Phone as Modem | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Required Provisioning Fea | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| International Text Messag | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Domestic Data Roaming | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Domestic LD Rate $0 | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Enhanced VoiceMail | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| 4G Domestic Data Roaming | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| America - Roaming Include | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Anytime Minutes | Effective: 6/26/2018 | Expiration: Active through Date Searched |
| Sprint Services | Effective: 3/29/2015 | Expiration: Active through Date Searched |
| International Calling | Effective: 1/14/2012 | Expiration: Active through Date Searched |
| Cellular Call Detail | Effective: 2/15/2003 | Expiration: Active through Date Searched |
EFTA00129273
Sprint
# Sprint
Corporate Security
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Office: 800-877-7330 Fax: 816-600-3111
## Key to Understanding CDMA Call Detail Reports
## Calling number:
| Type | Meaning | Time Zone |
| Voice | Historical platform for CDMA voice calls | Switch Time |
| Text Detail | Historical platform for text messages | Central |
| WiFi | Historical voice or text over WiFi | GMT or Switch Time |
| Airave | Device intended to enhance voice call connection in low coverage areas | Undetermined* |
| VoVoice | New data-supported calls. Inclusive of LTE, WiFi, or CDMA | Central |
| VoLTE | New data-supported calls over the LTE network | Central |
| VoWiFi | New data-supported calls over a WiFi network | Central |
| VoCDMA | New data-supported calls using the historical data network | Central |
- Airave time zone is dependent on one of many different factors not available in the reports
- *Cell site location information is unavailable for WiFi calls
- Time Zones: Beginning 10/20/17 SMS text message time stamps are in Central. From 05/31/2017 through 10/19/2017, text message time stamps may have been GMT. An indicator of GMT time zones include the NEID range of 540-559.
- *The CDMA call detail report may indicate the sending and receipt of text messages and e-mail. While not flagged as text messages, the line will indicate no duration, the dialed digits column will either be blank or will show an e-mail address, and the NEID column may contain one of the following numbers: 191-198,226-229,291-294,540-559
- Voice-over calls are routed through a specific network element where time-stamps are in central time. These transactions will not have location information and may appear on the records as call type VoVoice. These calls may have a second call listed on the report which provides additional information.
EFTA00129276
Sprint
# Sprint
Corporate Security
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Office: 800-877-7330 Fax: 816-600-3111
# Star Codes
Your request has been fulfilled, at least in part, by what is known as a CDMA CDR Report. A CDMA CDR Report lists information about incoming/outgoing calls including the digits dialed on the handset. As a dialing shortcut, PCS subscribers may use star codes (an asterisk (*) plus a short number sequence) when using our wireless telephones. On call detail reports the star may be indicated by a letter "B". This code will appear in the dialed digits column of the CDMA CDR Report. Following is a list of the most common star codes. Additional star codes may exist in the market from which the call is made. Please contact the Subpoena Compliance Group at the number listed above for more information concerning star codes.
*18 - Ping the nearest tower, call delivery activate
*180 - Call delivery deactivate
*2 - Customer Care
*3 - Payment Center
*31 - Three Way Calling
*4 - Account information
*5 - Spanish Customer care
*67 - Caller ID block
*68 - Override caller ID block
*70 - Cancel call waiting for that call
*711 - Customer Care
*72 - Activates call forwarding
*720 - Deactivates call forwarding
*73 - Call forwarding no answer
*74 - Call forward busy
*811 - Customer Care
*82 - Override caller ID block- for that call
*911 - 911
*073 - Cancel call forward no answer
*074 - Cancel call forward busy
Other numbers which may appear in the dialed digits column:
411 - Directory assistance
611 - Customer Care
711 - Telecommunications Relay Service (hearing impaired)
911 - Can also dial 0911 or 1911)
c777 - Web Browsing (SINS)
EFTA00129277
Sprint
# Sprint
Corporate Security
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Office: 800-877-7330 Fax: 816-600-3111
## RECEIVING RECORDS IN ELECTRONIC FORMAT
Your request has been satisfied, at least in part, by records furnished on compact disc (CD) or via e-mail. Sprint uses CDs when the response is particularly voluminous or if records are requested in electronic format. Once "recorded" the CD cannot be deleted, re-recorded or appended. Information on CD is normally in one of three formats:
## RICH TEXT FORMAT (RTF)
These files are text files readable by any word processor such as Microsoft Word/Works or WordPerfect. Generally, we use this format for letters, summaries and explanatory documents. To retrieve these documents, open your word processor of choice then use the open file command (normally listed under File in the Window Menu bar). Navigate to the drive containing the CD and double click on the file name. While you may not manipulate the file and re-save directly on the CD, it may be manipulated and re-saved elsewhere.
SPREADSHEET FILES (XLS or CSV)
These files are normally used for longer items such as the call detail reports or a listing of all cell sites associated with a particular switch/repoll. We use Microsoft Excel to generate these files and recommend that product for viewing them. To retrieve these documents, open your spreadsheet program of choice then use the open file command (normally listed under File in the Window Menu bar). Navigate to the drive containing the CD and double click on the file name. These files may be uploaded to products such as PenLink in either CSV or XLS format. Please see your program documentation for assistance. While you may not manipulate the file and re-save directly on the CD, it may be manipulated and re-saved elsewhere.
## TAGGED IMAGE FORMAT (TIF or TIFF)
This format is used for stored bills and for print outs from our customer service/billing system. All Windows based machines come with TIF viewers but accessing the viewer software may be unfamiliar. To retrieve these documents, open the My Computer folder on your desktop or Open the Windows Explorer (not Internet Explorer). Navigate to the drive containing the CD and RIGHT click on the file name. This will open a menu. Choose “OPEN WITH.” A new dialog box will open. Look for applications that do Imaging. The most common are “Imaging”, “Imaging Preview”, “Microsoft Imaging”, “Kodak Imaging” and Microsoft Office Document Imaging.” Single click on your choice and also click on the check box which says, “Always use this program to open these files.” This will set the program as your default and next time you need to open a TIF file, you may just double click on the desired document. Once open, most TIF viewers only display the current page. To go to the next page, use the page up/down keys on your computer keyboard or look for helper arrows. You may also wish to peruse the Help feature offered in every Windows based program. Please note: these files may not normally be uploaded to products such as PenLink since they are not open for manipulation. Please see your program documentation for assistance.
You may also receive files in a bundled, WinZip format (ZIP). These files contain other files (of the three types listed above). Zipped files are used to save space on particularly large requests. To open a ZIP file, open the My Computer folder on your desktop or Open the Windows Explorer (not Internet Explorer). Navigate to the drive containing the CD and double click on the file name. If this does not work, return to the folder containing your document and RIGHT click on the file name. This will open a menu. Choose “OPEN WITH.” A new dialog box will open. Look for applications that do zipping. The most common is “WinZip.” Single click on your choice and also click on the check box which says, “Always use this program to open these files.” This will set the program as your default and next time you need to open a ZIP file, you may just double click on the desired document. Please feel free to contact the Sprint Subpoena Compliance Department for further assistance: 800-877-7330.
EFTA00129278
# Sprint
Corporate Security
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
Office: 800-877-7330 Fax: 816-600-3111
NEID LIST