## Service Request #25576

## Adding Vicon V942D up cameras to NICE

<table border="1"><tr><td>Status:</td><td>FBOP Assigned</td></tr><tr><td>Priority:</td><td>P3(Next Day)</td></tr><tr><td>Type:</td><td>Service Contract</td></tr><tr><td>Assigned To:</td><td>Jeff Cranor, Jeff McKenzie, Justin Houston</td></tr></table>

## Additional Information & Custom Fields:

## Detailed Description:

Assisting in network troubleshooting and up programming of the up cameras to add them into NICE.



Serial Number 43144901





Customer Name Federal Bureau of Prisons



EFTA00127554

| Site Name | MCC New York |
| :--- | :--- |
| Product Type | VISION NET 3.1 UP1 |
| Contact Name | Jeff Mckenzie |

Problem Description Trying to add the V942D-W312MIR to NICE Vision through Sitebuilder with the ONVIF option. We can ping the cameras, but says "Failed to Retrieve Device Data". Customer wants to work on this Monday.

## Schedule

<table border="1"><tr><td>When</td><td>Assigned To</td><td>Comment</td></tr><tr><td>Sep 20, 2019, 8-11am</td><td>Jeff Cranor, Justin Houston, Jeff McKenzie</td><td></td></tr></table>

## Equipment - No Equipment

## No Comments



Details - No Detail Items


EFTA00127555