Service Request #24975

Raid just crashed

<table border="1"><tr><td>Status:</td><td>FBOP Assigned</td></tr><tr><td>Priority:</td><td>P3(Next Day)</td></tr><tr><td>Type:</td><td>Service Contract</td></tr><tr><td>Assigned To:</td><td>Jeff Cranor, Jeff McKenzie, Justin Houston</td></tr></table>

## Additional Information & Custom Fields:

## Detailed Description:

Raid is showing 2 "S"s on the display. Hughwon is going to get new drives from computer services for the raid and replace them in the morning.

## Schedule

EFTA00125918

<table border="1"><tr><td>When</td><td>Assigned To</td><td>Comment</td></tr><tr><td>Aug 8-16,2019 all-day</td><td>Justin Houston，Jeff McKenzie，Jeff Cranor</td><td>Jeff Cranor will be working on this.Get a case started with Qognify.</td></tr></table>

Equipment - No Equipment

## Comments

## Comment

by Jeff McKenzie on Aug 14, 2019, 8:02 PM

## [PRIVATE]

called us on Thursday August 8th stating that he had 2 bad drives on his raid unit of the NICE Vision Pro Unit NVR. We advised him to get replacement drives. Once they are replaced they should start to initialize to become available for the raid array. Hughwon did not have drives readily available. He checked with his local CSM to see if they had any spare replacement drives. Once he located replacement drives on Friday August 9th, he did not have access to the DVR room to replace them. He called Signet for phone support on Saturday August 10th when he gained access to the DVR room. He attempted to replace the drives and they started to rebuild. During the rebuild process of the drives, the drives were required to be taken out of the raid on DVR 2. Once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted. Typically, any time the raid on a raid 5 configuration loses 2 drives, the raid needs to be rebuilt and all data is wiped from the raid.



Comment


by Jeff McKenzie on Aug 8, 2019, 3:38 PM

## [PRIVATE]



## Assignment Created

by Jeff McKenzie on Aug 8, 2019, 3:36 PM

The assignment on Aug 8 - 16, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created.

## [PRIVATE]

Jeff Cranor will be working on this. Get a case started with Qognify.



Details - No Detail Items


EFTA00125919