## Service Request #25576

## Adding Vicon V942D up cameras to NICE

<table border="1"><tr><td>Status:</td><td>FBOP Assigned</td></tr><tr><td>Priority:</td><td>P3(Next Day)</td></tr><tr><td>Type:</td><td>Service Contract</td></tr><tr><td>Assigned To:</td><td>Jeff Cranor, Jeff McKenzie, Justin Houston</td></tr></table>

## Additional Information & Custom Fields:

## Detailed Description:

Assisting in network troubleshooting and up programming of the up cameras to add them into NICE.



Serial Number 43144901





Customer Name Federal Bureau of Prisons



EFTA00117604

Site Name MCC New York
Product Type VISION NET 3.1 UP1
Contact Name Jeff Mckenzie
Contact Phone 240-454-1777
Email Address

Problem Description Trying to add the V942D-W312MIR to NICE Vision through Sitebuilder with the ONVIF option. We can ping the cameras, but says “Failed to Retrieve Device Data”. Customer wants to work on this Monday.

## Schedule

<table border="1"><tr><td>When</td><td>Assigned To</td><td>Comment</td></tr><tr><td>Sep 20, 2019, 8-11am</td><td>Jeff Cranor, Justin Houston, Jeff McKenzie</td><td></td></tr></table>

## Equipment - No Equipment

## No Comments



Details - No Detail Items


EFTA00117605