EFTA00099230


<table><tr><td>From:</td><td>Customer Care</td></tr><tr><td>Sent:</td><td>Tuesday, December 31, 2019 17:36</td></tr><tr><td>To:</td><td></td></tr><tr><td>Subject:</td><td>Firstbank Customer Care ID 133310</td></tr></table>



# You are always first

Dear

The claim requested by email has not been registered due to the following:

- You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed.

If you need additional information, you can contact FirstLine Solution Center at or .

Cordially,

Customer service



1 First Bank



Together we are one

This communication and any attachments included herein contain information that belongs to First BanCorp., its subsidiaries and/or affiliates, that may be confidential, legally privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed on the Internet, and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto.

FirstBank Marketing and Public Relations Department Ave. Muñoz Rivera #1130, Rio Piedras, PR 00927.

Copyright © 2005 - 2015 First BanCorp. All Rights Reserved.

Member

FDIC

From: ) <

**Sent:** Tuesday, December 31, 2019 5:13 PM



To: Customer Care <



Subject: [EXTERNAL] RE: legal process, subpoena (FirstBank Puerto Rico)