Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Date: Tue, 28 Jan 2020 16:17:29 +0000 Inline-Images: image001.jpg Got it, thanks. Given the extreme disparity in cost between the flights, and since I didn’t realize mine would be nearly as expensive, I’ve moved my schedule around so that I can make it work for the flights is on. Could you please change me to those flights? That should drop my flight cost down from about $5,000 to less than $800. (And please just let me know if for some reason the cost is different now for those other flights.) Thank you!! The only ones cheaper are the scheduled flights that and have. I called CWT Sato and went through all the options yesterday. Your present itinerary is the best option for you. U.S. Attorney's Office (SDNY) **Sent:** Monday, January 27, 2020 5:30 PM Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Got it – but just to confirm, are there no other flights at all that are cheaper than the one I originally mentioned? I don’t see any that are cheaper, but I also don’t see the ones that got when I do a search. Just want to make absolutely sure – thanks! ## From: **Sent:** Monday, January 27, 2020 16:00 Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Okay, thanks for clarifying. I’ve contacted CWT Sato and we’ve exhausted all of the options that are fully refundable and that are close to the original schedule of your present itinerary. The only options for fully refundable flights are the ones either or reserved, and you made it clear that their scheduled flights weren’t optimal for you. It’s best that you keep your present itinerary. Thanks for your patience and I hope we can move forward from this experience in a positive manner. EFTA00094854 U.S. Attorney's Office (SDNY) **Sent:** Monday, January 27, 2020 12:30 PM Subject: RE: travel approval request (1/24/20 Itinerary Reissued) I'm not upset at all, and I have every confidence that you'll continue to thoroughly assist us as you've done in the past. I wanted to note that I had requested refundable flights and that it was frustrating that we didn't know you were leaving in the middle of the day when this was ongoing, and we've covered that, so I don't feel any need to belabor it. I certainly understand it’s complicated, and it wouldn’t have been my choice to schedule it just a week and a half before – that was due to witness availability. I appreciate your help on all of our travel and it would be helpful for me to know what the flight options are if the one I had originally wanted is too expensive – when I looked on E2, it was the cheapest option available, which is why I requested it. If you could please let me know what other flights are available that are cheaper, I would be grateful. thanks very much, From: **Sent:** Monday, January 27, 2020 12:25 Subject: RE: travel approval request (1/24/20 Itinerary Reissued) Importance: High Apologies, I was unaware that it would be such an inconvenience for you to travel the same departing flight as. In the future, I’ll only make amendments to your itinerary once you give the ok. Since my amendments weren’t to your liking, I’ve called CWT Sato and reverted it back to your last itinerary with departing flight from JFK at 6:40pm, arriving in Paris, France at 8:00am, then departing Paris, France at 9:15am, arriving in Stockholm, Sweden at 11:55am. I’ve left the 2/7/20 flights as is. I’ve also amended the Sheraton Stockholm Hotel to a checkout date of 2/7/20 (the previous 1/24/20 itinerary had a checkout date of 2/6/20). I'm noticing that you're highly upset from this experience. I understand. I was only attempting to reserve not only your preferred flights, but the cheapest flights available and to not have it sold out due to the nature of the airline industry. I am not a travel agent, so I'm not a specialist in this area of expertise. And to be quite honest, the way it was phrased in your original email, you didn't ask me, you inferred to me that the flights you wanted me to book were refundable flights. That's the only reason I booked the flights you chose for the original itinerary. Also, all of your flights were scheduled before I left the Office, and I informed Budget and of awaiting the scheduling of the hotel, so I wasn't the only person attempting to finalize your travel reservations. Since you feel I’m incapable of handling your preferred itinerary for this international trip in a professional manner, I would advise you ask for assistance from a CWT Sato Travel Agent if you require further amendments since they have access to all the flight info regarding if it's fully refundable, and could break it down to you live while you're on the phone so you could choose the best flight schedule for the dates and times you specify. The record locator is LVDGAX. The number for CWT Sato is (877) 905-9644. EFTA00094855 Again, apologies for making this international reservation an unpleasant experience. Foreign travel is much more complex process than the standard travel reservation, and is usually scheduled way in advance to account for the issues we’re experiencing now. **Sent:** Monday, January 27, 2020 10:51 AM Subject: RE: travel approval request ( New Fully Refundable Flight & Hotel Itinerary) None of this changes the fact that you left the office without telling us in the middle of us all trying to schedule this trip, and then scheduled me on a non-refundable flight after I specifically said that we need refundable flights. In any event, the flight that is on does not work for me, so if I’m not allowed to take the flight you originally booked for me, please send me a list of ALL refundable flight tickets that are within the allowable price range for departure on February 3 (arriving February 4) and departing February 7. Please don’t just put me on flights without checking with me if they work. Thank you. ## From: **Sent:** Monday, January 27, 2020 08:26
Subject:RE: travel approval request(New Fully Refundable Flight & Hotel Itinerary)
Importance:High
Good morning Fortunately, there’s was a 24 hour policy when booking a non-refundable trip so I knew that if any issues transpired, we could void the trip by COB today. Since the cost of the non-refundable trip previously reserved is astronomically high, I voided it and booked the same departing flight as with the same return date from the old itinerary that’s fully refundable and much lower than the flight itinerary chosen. If you need to make any further amendments, you can now be assured that you’ll be able to without penalty fees. Also, the new flight itinerary will be ticketed on 1/29/20, so you have even more time to make any adjustments before your trip to Stockholm, Sweden. Sorry for the inconvenience. U. S. Attorney's Office (SDNY) From: Sent: Friday, January 24, 2020 7:43 PM