# Service Request #24975
Raid just crashcx1
| | Status: FBOP Assigned | Customer. | FBOP MCC New York MS0109 (130104.001) |
|---------------------------------|-----------------------------------------------|----------------------|-----------------------------------------------------------------------------|
| Priority. | P3 (Next Day) | Contact: | |
| Type: | Service Contract | | |
| Assigned
To: | Jeff Cranor, Jeff McKenzie, Justin
Houston | Service
Location: | Main Location
150 PARK ROW |
| Date
Created:
Next Appt.: | Aug 8, 2019 | Bill To: | NEW YORK, NY 10007
FBOP MCC New York MS0109 (130104.001)
150 PARK ROW |
| | | PO #: | NEW YORK, NY 10007 |
# Additional Information & Custom Fields:
| Is this a emergency request: | Yes. You must call 844-802-0188 |
|--------------------------------------------------|---------------------------------|
| When was the problem first
discovered: | Today |
| PO Number: | |
| Who reported the problem
initally: | |
| Is His a consistent problem or
intermitted: | CONSISTENT |
| Is this problem effecting all
users: | YES |
| Is there power to the device in
question: | YES |
| Do you have a spare device
on site: | Unknown |
| Can you send a picture of the
device: | NO |
| Has any work been done in
the area involved: | NO |
| Can you describe what is or is
not happening: | recording |
| Material Required For
Request: | PHONE SUPPORT |
| Who Requested the service
call : | |
## Detailed Description:
Raid is showing 2 "S"s on the display. is going to get new drives from computer services for the mid and replace them in the morning.
### Schedule
| When | Assigned To | Comment |
|-----------------|-------------------------------------|--------------------------------------------------------------|
| Aug 8 - 16, all | Justin Houston, Jeff McKenzie, Jeff | Jeff Cranor will be working on this. Get a case started with |
| day | Cranor | Qognify. |
### Equipment - thEq.ipmet
Comments
Comment
by Jeff McKenzie on Aug 14, 2019, 8:02 FM
### [FRIVATE]
Called us on Thursday August 8th stating that he had 2 bad drives on his raid unit of the NCE Vision Pro Unit N/R We advised him to get replacement drives. Once they are replaced they should start to initialize to become available for the raid array. did not have drives readly available. He checked with his local CSM to see if they had any spare replacement drives. Once he located replacement divise on Friday August 9th, he did not have access to the D/Rroomlo replace them He called Signet for phone support on Saturday August 10th when he gained access to the OVR room He attentist to reduilt. During the rebuild process of the chives, the drives were required to be laken out of the raid on DVR.2. Once the children of the recorder. It he rided database becomes corrupted. Typically, any time the raid on a raid 5 configuration loses 2 drives, the raid needs to be rebuilt and all data is wiped from the raid.
### Comment
by Jeff McKenzie on Aug 8, 2019, 3:38 FM
### IPRVATE
H = L bake b locate anything official The basic steps are as following: 1. Set the raid level to none, and save . It will restarted with all thives being"." [Replace any fa.d 2. Set the raid level to 5 and save. I will restart and being an intitalized on the raid is created, your reed be restart windows and create the proper partitions. III keep locking but that should get you going. Best regards, DEFEK BARR Support Ergineer
www.qognify.com(0.67(2)ER SLEPORT CONTACTS'USA Toll Free +1-806-8554607 USA +1-201-377-3408 UK +44-200-1501-393 UK Toll Free +4-800-048305 brand 4972-73-39-7900 France +3-170-70-006 support@aganity.com Gerrany +49-3419-289-05 Singapore +6-3163-3144 India +91-117-1279-07 Hong Kong Kong Kong Kong Kong Kong 5808-6118 China +86-10-5357-3270 From Jeffrey McKenzie < > Sent: Tuesday, February 26, 2019 14:35 To: Support Subject: FE FRO UNT RAD FEBULD DOCUMBITATION POLEST Anything you have on Pro Unit decumentation would be appreciated. Jeffrey McKorner Support Technician SigNet Technologies | Convergirt Federal Solutions 12300 Kiln Ct Suite E Beltsville, MD20705
#### Assignment Created
by Jeff McKenzie on Aug 8, 2019, 3:36 PM
The assignment on Aug 8 - 16, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created IFRIVATE
Jeff Cranor will be working on this. Get a case started with Qognify.
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